Refund Policy

Credit packs and one-time purchases

You can request a full refund within 14 days of purchase, as long as you haven't used any of the credits from that purchase. Once credits have been used to generate titles or thumbnails, that purchase is no longer refundable, because the AI processing has already been delivered. If you used some credits and are unhappy with the results, contact us and we'll look at it case by case.

Subscriptions

You can cancel anytime from your Account page under "Manage subscription." After cancelling, your plan stays active until the end of the current billing period, and you keep any remaining credits.

You can request a refund of your most recent subscription payment within 14 days of that payment, as long as you haven't used any credits from it. We don't offer partial refunds for unused time in a billing period.

Failed generations

If a generation fails on our side, the credits are automatically returned to your account. No request needed.

How to request a refund

Email support@wrapmyvideo.com from the email on your account, with your order number (from your receipt or billing history) and the reason for the request. We reply within 2 business days.

Our order process is conducted by our online payment partner, who acts as the Merchant of Record for all our orders and processes refunds to your original payment method. Approved refunds usually appear within 5 to 10 business days.